Questions
Straight answers, before you ask.
52 questions about the app, plans, the AI and your data. Search, or pick a topic.
Getting started
What it is and how to begin
What is Wick Valley?
One place to learn trading, practise it on real market history and keep an honest record of how you do. It has voice lessons, a bar-by-bar replay of past markets, a trading journal with analytics, and an AI coach that can see your chart.
Who is it for?
People new to trading who want to learn it properly before risking money, and traders who are already trading but stuck and want to see what their results are really telling them.
Do I need any trading experience?
No. The first lesson starts with what a candle is, and each one builds on the last. If you already trade, skip to the module you need.
Is it free to start?
Yes. The Free plan needs no card and you can stay on it as long as you like. It has every part of the app, with smaller limits.
Do I need to download anything?
No. Wick Valley runs in your web browser on a laptop, desktop or phone. You just need an internet connection.
Does it work on my phone?
Lessons, the journal and the coach work well on a phone. Replay needs more room, so it's best on a laptop or desktop.
How old do I need to be?
18 or over.
Plans and billing
Prices, payments, cancelling and refunds
How much does it cost?
Free costs nothing. Paid plans are Starter $5, Pro $14.99, Elite $49.99 a month, in US dollars. Compare every plan.
What's the difference between the plans?
Every plan has the whole app. Paying lifts the limits: how far back you can replay, how many journal accounts you keep, how many live trades you log, how much of the course opens, and how much time you get with the AI.
Is there a yearly plan?
Not at the moment. Every paid plan is monthly and you can cancel any time.
How does billing work?
You pay at the start of each month, and the plan renews on the same date until you cancel. Payments go through Stripe. Any tax is added at checkout, which shows the full amount before you pay.
Can I change plans?
Yes, any time, in Billing in the app. Before you confirm you'll see the new price and anything due or credited for the rest of the month.
How do I cancel?
In the app: open Billing, choose Manage billing, then cancel. It takes a few clicks and you don't need to contact us. Your plan runs to the end of the month you've paid for, then moves to Free, and your records stay.
Can I get a refund?
Yes, if you ask within 7 days of your first payment for a plan, or within 7 days of an extra usage top-up you haven't used. We also refund any charge we got wrong. Email [email protected] with the date of the payment. Refund policy.
What happens if a payment fails?
We'll ask you to update your card. If it still can't be collected, your account moves to Free. Nothing you've recorded is lost.
Will my price go up?
If we ever change a price, we'll email you at least 14 days before it applies to you, so you can cancel first if you'd rather.
Where are my receipts?
Stripe emails a receipt for every payment, and past invoices are in Billing in the app.
AI allowance and the coach
How AI use is counted, and what the AI does
How is AI use counted?
Each plan includes a monthly AI allowance, shown in the app as a percentage used. Every AI feature draws from it, and bigger jobs use more of it than a short reply. Once it's used up, the AI can keep working on extra usage: a dollar balance you top up. The usage page in the app shows what you've used, by feature and by day.
How much AI do I get?
Free has a base allowance. Starter has 3 times Free's, Pro 15 times and Elite 300 times, every month. See pricing.
What happens when I reach 100%?
The AI keeps working on extra usage, a dollar balance you top up on any plan. With no balance, the AI waits until your allowance starts over next month. Everything else keeps working either way.
Does unused allowance carry over?
No, the monthly allowance starts over on the 1st. Extra usage you've paid for never expires, and it's only used once your monthly allowance runs out.
Can I buy more?
Yes, on any plan, as extra usage: pay $3 for $3 of usage, $10 for $12 or $20 for $30, as a one-off payment. Extra usage.
What can the AI coach do?
Ask it about anything on your chart. It marks up fair value gaps, levels and session ranges as it explains them, reviews your trades, and can add indicators when you ask. The assistant looks across all your accounts, and a tutor sits beside every lesson.
Can I talk to it out loud?
Yes. Each plan includes minutes of talking with the AI each month, from 3 minutes on Free to 60 on Elite. You can always type instead.
Will the AI tell me what to buy or sell?
No. It teaches and reviews, but it doesn't give trading calls. Like any AI it can be wrong, so check anything that matters.
Backtesting and market data
Replay, markets and where the data comes from
What is backtesting?
Replaying the past one candle at a time with the future hidden, so you can take trades as they'd have happened and see whether your setup really works before you risk money on it.
Is the market data real?
Yes. It's real one-minute price history, checked against independent sources. Forex has no volume because the source doesn't publish any; index and commodity volume comes from a tracking fund, and the app labels it.
Which markets can I replay?
381 of them: forex, gold and other commodities, indices, stocks, ETFs, crypto and crypto futures. Browse every market.
How far back does the data go?
It depends on the market. Forex goes back to 2000; newer markets start later.
Can I see what happens next while I replay?
No. The future stays hidden until it arrives, so you can't peek. Pick a date, or let it choose a random one.
How long can I backtest on the Free plan?
Up to one week of history in a session. Starter goes up to three months, and Pro and Elite have no limit.
Can I use my own time zone?
Yes. Set it in replay and every candle and session lines up with your clock.
Journal and live trading
Recording trades and live prices
What does the journal track?
Every trade with its entry, exit, stop, size, setup and notes, then your balance curve, win rate, average win and loss, a daily heatmap and how each setup performs.
Does Wick Valley connect to my broker?
No. It doesn't connect to brokers, place real orders or hold your money. You record trades yourself, and replay orders are practice only.
Can I import trades from my broker?
Not yet. You add trades by hand or log them in the Live journal. You can export all your trades as a CSV at any time.
How does the Live journal work?
It shows live crypto prices from Binance, Bybit, OKX, Coinbase, Kraken, Gate, Bitget, KuCoin, MEXC and Hyperliquid, spot or futures. You log a trade with its size, stop and target and follow it on the live price. No API keys needed.
How many journal accounts can I have?
Two on Free and unlimited on every paid plan. Backtest sessions don't count.
Are practice and real trades kept apart?
Yes. Each backtest is its own account with its own balance and curve, separate from your live journal. You can see one account or all of them together.
Voice lessons
The course and how a lesson works
How do the voice lessons work?
A teacher talks you through each lesson step by step on a moving chart, with captions. Each lesson ends with a small task on the graph and a short quiz.
Can I really interrupt the teacher?
Yes. Press Space, tap Ask or just start talking. The teacher answers, then carries on from where you were. You can type instead.
How long is a lesson?
Most take about five minutes. Your progress is saved, so you can stop and pick up later.
Which lessons are free?
The first lesson of each of the nine modules, on Free and Starter. Pro and Elite open all 44.
Privacy and security
Your data and who sees it
Is my data private?
Yes. We don't sell your data, show you ads or use tracking cookies. Each person's records are kept separate, so other users can't see them. Privacy Policy.
Do you use my trades or questions to train AI?
No.
Who sees what I ask the AI?
To write an answer, your question (and the chart or trades it needs) goes to our AI provider. We don't keep the text of your questions or answers; your saved chats stay in your own browser.
Where is my data stored?
Our main database is in Singapore. Some of the services we use run in other countries, including the United States.
Can I export or delete my data?
Export your trades as CSV any time. To delete your account and everything in it, email [email protected]; it's gone within 30 days, apart from payment records the tax law makes us keep.
Do you see my card details?
No. Stripe collects them directly. We never see or store your full card number.
Trading and support
What Wick Valley is not, and how to reach us
Is this financial advice?
No. Wick Valley is for learning, practice and record-keeping. Nothing here tells you what to trade.
Will practising here make me profitable?
It can't promise that. Good results in replay don't guarantee results with real money, and trading can lose you money. What it does is show you, honestly, whether your approach holds up.
Can I trade real money through Wick Valley?
No. You trade with your own broker; Wick Valley is where you learn, practise and keep the record.
How do I contact you?
Email [email protected]. For refunds we reply within 2 business days. Contact page.
Nothing matches that. Try other words, or ask us at [email protected].
Still wondering?
Ask a person.
Email us with anything this page doesn't answer, and we'll get back to you.